Store Refund Policy


Company Name: S S ALTERNATIVE MEDICINE
Contact Email: bachflowerremedies369@gmail.com

1. Overview

At S S ALTERNATIVE MEDICINE, we take great care in preparing and dispatching our products and services with the highest standards of quality and precision.

Because our flower remedies are custom-prepared and personalized to each individual’s needs, we do not accept returns, exchanges, or cancellations once an order has been placed and processed.

Please read this policy carefully before making a purchase.

2. No Refunds or Returns

All sales are final.
We do not offer refunds or returns under the following circumstances:

  • Change of mind after purchase

  • Dissatisfaction with taste, smell, or perceived effectiveness

  • Delay in delivery due to courier or customs issues

  • Incorrect address provided by the customer

Our remedies are made from natural ingredients and personalized formulations — once prepared, they cannot be reused or resold for hygiene and safety reasons.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at
📧 bachflowerremedies369@gmail.com

Include:

  • Your order number

  • Clear photos of the item and packaging

  • A short description of the issue

We will review your case and, if verified, we may offer a replacement of the same product at no additional cost. Refunds will only be considered in rare cases where replacement is not possible.

4. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Opened or used products

  • Customized or personalized flower remedy blends

  • Gift cards, digital consultations, or wellness sessions

5. Consultation Services

Fees paid for consultations (online or offline) are non-refundable, even if you choose not to proceed with the recommended remedies or discontinue treatment early.

6. Order Cancellations

Once an order is placed and processing begins, it cannot be canceled.
If you contact us before your order enters the preparation stage, we may — at our discretion — allow a one-time cancellation or modification.

7. Shipping Issues

We are not responsible for:

  • Delays caused by postal or courier services

  • Customs clearance issues or import restrictions in your country

  • Lost parcels after confirmed delivery by the carrier

For international shipments, customers are responsible for understanding and complying with their country’s import regulations.

8. Contact Information

If you have questions about this Refund Policy, please contact:
📧 bachflowerremedies369@gmail.com

9. Policy Updates

We may update or revise this Refund Policy periodically.
All changes will be posted on this page with an updated effective date.